netFORUM Consulting, Training and Support

netFORUM Consulting, Training and Support

When you need netFORUM resources you can trust DSK to provide talented netFORUM consulting, training and support.  When new staff members or contractors are brought on board, when a critical initiative is under-staffed, when your board of directors votes to implement a new membership structure, or even when a key resource is out of the office – we can help.  DSK’s netFORUM consulting services provides valuable advice and we help organizations make solid business and technical decisions.   We are also able to fill in the gaps if your organization is short staffed or needs netFORUM training that is custom designed around your business rules.

Our expert team will supplement your in-house staff and our unique combination of association, business and technical skills enables us to rapidly make a positive impact, even on short notice.  Our experienced and talented staff have unparalleled experienced with netFORUM and can provide knowledge transfer and practical training while completing projects or performing in a temporary capacity.

Training
DSK offers training on all netFORUM modules, with particular expertise in the modules that matter most to associations:

  • Accounting
  • Membership
  • CRM
  • Events
  • Committees
  • eMarketing
  • Exhibits

Accounting Expertise – DSK trainers have an exceptional understanding of the accounting aspects of netFORUM, and ensure that your Accounting team feels comfortable and secure using netFORUM as an accounts receivable subledger.

Best Practices – In addition to teaching how netFORUM works, we listen carefully to your staff and will help you determine the best way to apply baseline functionality to solve your specific needs.

Standard Operating Procedures – We work through your processes to determine and document your netFORUM Standard Operating Procedures; what to do in any given situation.

We offer support for both short and long-term engagements:

Business Support:

  • netFORUM iWeb/eWeb Training
  • Business Process Re-engineering (BPR)
  • Membership Restructuring – Associations occasionally transition their membership framework which may require restructuring member types and packages. We can help you through this process by guiding you to the most practical membership setup for your future needs and helping convert your existing member data to the new structure.
  • Creation of Standard Operating Procedures (SOPs) and Testing Scripts
  • netFORUM General Support: Contact us for “How Do I…”

Technical Support:

  • netFORUM iWeb/eWeb Configuration
  • Legacy Code – we can provide support for existing netFORUM customizations and evaluate, correct (if necessary) and document your legacy code
  • netFORUM Avectra Technical Training – Toolkit, Data Model Training and Reporting